Corporate Profile

Corporate Profile

Medipeople is a leading medical recruitment company based in Australia.

We specialize in locum and permanent recruitment services for medical professionals in Australia, New Zealand and the Asia-Pacific region. We also provide immigration, processing and executive search services. We are a Quality certified corporate member of the Recruitment and Consulting Services Association and a member of the Migration Institute of Australia.

What we do:

At Medipeople we consult with a wide variety of  medical services to provided tailored recruitment solutions. We understand the challenges faced by public and private health organizations in attracting and retaining high calibre medical professionals.

History:

Medipeople was founded in 2005 by an Australian health care professional. We identified the need for a medical recruitment organization that provided a superior level of knowledge, understanding and service to that currently in the market.

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James Whitaker

James Whitaker

James Whitaker based in Sydney is a highly experienced leader in medical recruitment. James heads the hospital locum and international medical recruitment sectors and is active in the executive search division.

James started his medical recruitment career in 2001 as Human Resources manager in the National Health Service. He has subsequently led medical recruitment teams and formed divisions at Medicure (London) and Medacs (Sydney) establishing key client relationships with public and private hospitals.

James earned a B.Sc. Honours in Psychology from the University of Leicester and is a member of the Recruitment Consulting Services Association.

Chris Tsolakis

Chris Tsolakis

Having previously held senior positions in other recruitment companies, Chris realised his vision of raising the bar for Medical Recruitment within Australia and hence Medipeople was born.  The success of the company is contributed to service philosophy, consistency, and commitment to meeting market demand and adding value to our key stakeholders.

Chris has over 15 years’ experience in medical recruitment and heads up the General Practice and Specialist divisions.  His in-depth knowledge and expertise of the Australian Healthcare system coupled with his commitment to delivery ensures a high quality service and clients objectives are achieved.

Chris is an Australian trained healthcare professional with a strong background in business. Before transitioning into recruitment he worked in public hospitals and private practice in NSW and Queensland.

Phil Brown

Phil Brown

Phil Brown is passionate about personal branding, putting customers first and content marketing that provides value to audiences and delivers on business objectives. An award winning marketer, his experience spans content marketing, brand and communications in both agencies and client side. Phil is also a non-executive director on several boards advising management on content marketing strategy.

Phil has a B. Media from Macquarie University.

Samuel Zimmermann

Sam Zimmermann

Samuel Zimmermann is the newest addition to the team. His educational background is in International Management with studies in Germany and Hong Kong and a strong international focus. He is a trained business professional with specialty expertise in the areas of coaching and (cross-cultural) communications. Sam specializes in Physician & General Medical recruiting. Before transitioning into recruitment, he worked in a managerial/administrative role at a young Australian design studio.

Fair

To ensure we are fair in all of our dealings with all stakeholders including clients, candidates, employees and suppliers.

Innovative

We strive for continuous improvement and innovation. We think outside the box to ensure we are delivering the best service possible.

Leaders in Our Field

We will not sit back and let our competition lead the way. We are proactive in our actions and will continue to build our business on strong ethical foundations and best practice. Our consultants are regarded as the most knowledgeable, experienced and talented in the industry.

Relevant

We will ensure that we remain flexible and dynamic and that the services we provide are always relevant to the needs of our clients.

Honest

Medipeople and our team must follow the highest ethics through unquestionable honesty, trust and loyalty.

Policy Statement

Medipeople acknowledges that for the Company to succeed, it must create satisfied and loyal clients and candidates. All Medipeople’s recruitment consultants are trained to provide excellent customer service skills and be knowledgeable, professional and courteous to meet the needs of our customers. This can only be achieved by all employees working together with the same vision, standards and ethics.

As part of our commitment to upholding our professional standards, we will review our policies annually to ensure that they continue to meet our business needs, any legislative changes and any professional codes of practice applicable. We will endeavour to return all telephone calls and emails received within agreed timescales. Where we are unable to achieve this, we will make contact as soon as possible and mutually agree a new time frame to work within.

Purpose

Customer service is key to creating trust and good working relationships with all parties involved in the recruitment process. Medipeople aims to provide excellent service in a less bureaucratic way and with satisfactory outcomes for all parties.

Scope

This policy applies to all employees, agents and contractors (including temporary contractors) of Medipeople, collectively referred to as ‘employees’ in this policy, during any contact with their clients, candidates or third party contacts.

Procedure

All employees will be trained and coached to achieve, and adhere, to the following levels of customer service:

All Medipeople’s recruitment consultants will be trained to provide excellent customer service skills and be knowledgeable, professional and courteous to meet the needs of our customers.

We will endeavour to return all telephone calls and emails received within agreed timescales. Where we are unable to achieve this, we will make contact as soon as possible and mutually agree a new time frame to work within.

We aim to remove all unnecessary bureaucratic practices and processes, where possible, without compromising our legal requirements and any professional standards applicable.

As part of our commitment to upholding our professional standards, we will review our policies annually to ensure that they continue to meet our business needs, any legislative changes and any professional codes of practice applicable.

We will ensure that our service and any policies are consistently applied to all our customers.

RCSA and RCSA  SDS

We will adhere to the Recruitment and Consulting Service Australia Code (RCSA) and the RCSA Service Delivery Standard (RCSA SDS). We will follow the RCSA Code by obtaining a high standard of ethics, probity and professional conduct. All Medipeoples’ recruitment consultants will be required to sign a ‘statement of commitment’ to abide by the Code for Professional Practice and to support the mission of the RCSA. In regards to the RCSA SDS we aim to focus on constantly improving our customer service standards by obtaining feedback and implementing regular reviews. If it is determined that our customer service needs to be improved, Medipeople recruitment consultants will be provided the adequate training.

Complaints

We endeavour to seek fair, just and prompt solutions to any complaints and appeals. All such issues should be directed to James Whitaker, in the first instance, where they will be

acknowledged and directed to the attention of the appropriate person.

Access to Information

We comply fully with the provisions of the Australian and New Zealand Privacy Acts. Any personal or confidential information held by us about an individual is fully accessible to

that person or body for review or editing by contacting James Whitaker.

Contacting Us

Please use the details on our contact page.

To view the Medipeople Privacy Policy, please follow the link below.