OUR STORY

Our Values

Fair - To ensure we are fair in all of our dealings with all stakeholders including clients, candidates, employees and suppliers.

Innovative - We strive for continuous improvement and innovation. We think outside the box to ensure we are delivering the best service possible.

Leaders in Our Field - We will not sit back and let our competition lead the way. We are proactive in our actions and will continue to build our business on strong ethical foundations and best practice. Our consultants are regarded as the most knowledgeable, experienced and talented in the industry.

Relevant - We will ensure that we remain flexible and dynamic and that the services we provide are always relevant to the needs of our clients.

Honest - Medipeople and our team must follow the highest ethics through unquestionable honesty, trust and loyalty.

Team - It’s our people and their teamwork that underpin the success of our business and we will always provide a safe, healthy and happy work environment.

Policy Statement

Medipeople acknowledges that for the Company to succeed, it must create satisfied and loyal clients and candidates. All Medipeople’s recruitment consultants are trained to provide excellent customer service skills and be knowledgeable, professional and courteous to meet the needs of our customers. This can only be achieved by all employees working together with the same vision, standards and ethics.

As part of our commitment to upholding our professional standards, we will review our policies annually to ensure that they continue to meet our business needs, any legislative changes and any professional codes of practice applicable. We will endeavour to return all telephone calls and emails received within agreed timescales. Where we are unable to achieve this, we will make contact as soon as possible and mutually agree a new time frame to work within.

Purpose

Customer service is key to creating trust and good working relationships with all parties involved in the recruitment process. Medipeople aims to provide excellent service in a less bureaucratic way and with satisfactory outcomes for all parties.

Scope

This policy applies to all employees, agents and contractors (including temporary contractors) of Medipeople, collectively referred to as ‘employees’ in this policy, during any contact with their clients, candidates or third party contacts.

Procedure

All employees will be trained and coached to achieve, and adhere, to the following levels of customer service:

• All Medipeople’s recruitment consultants will be trained to provide excellent customer service skills and be knowledgeable, professional and courteous to meet the needs of our customers.
  
• Timely communication to the satisfaction of all involved stakeholders where possible.
  
• We aim to remove all unnecessary bureaucratic practices and processes, where possible, without compromising our legal requirements and any professional standards applicable.
  
• As part of our commitment to upholding our professional standards, we will review our policies annually to ensure that they continue to meet our business needs, any legislative changes and any professional codes of practice applicable.
  
• We will ensure that our service and any policies are consistently applied to all our customers.

Contacting Us

Please use the details on our contact page.

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